Rebooking and Refund Policy

This policy details our approach to assisting with rebooking Host Services and addressing refunds in the event of a Host cancellation or other issues disrupting Host Services.

In the event of a Host canceling a booking before the Host Services start time, the Producer will automatically receive a full refund. If the cancellation occurs within 14 days of the Host Services starttime and the Producer contacts us, we will also assist them in finding comparable or even better Host Services.

Other Issues must be reported to us no later than 72 hours after discovery. If we determine that an Issue has disrupted the Host Services, we will provide a full or partial refund and, depending on the circumstances, may assist the Producer with finding comparable or even better Host Services. The amount refunded depends on the severity of the Issue, the impact on the Producer, the Producer’s Performers, the portion of the stay affected, and whether the Producer was able to utilize the Host Services. If the Producer decides to cancel the event, or the Host Services because of the Issue and contacts us, we will offer assistance with finding comparable or better Host Services for the event or workshop.

The term "Issue" refers to these situations:

• Host cancels the booking prior to the Host Services start time.
• Host fails to provide access to the Space booked.
• Host fails to disclose in the Listing that another Host will be utilizing the same space booked during the Host Services.
• Space booked is not usable at event start time for any of the following reasons:
  • Equipment specified in listing is not usable or defective.
  • Space contains safety or health hazards.
  • Space contains pests.
• Listing contains a material inaccuracy such as:
  • Incorrect space type
  • Incorrect number of seating for audience or participants (e.g. for a workshop)
  • Incorrect location of the Host Services.
  • Special amenity or feature described in the Listing is not present or does not function (e.g. sound system, recording system, spotlight, etc…).

To be eligible for rebooking assistance or a refund, the Producer who made the booking may submit a claim by contacting us. Claims must be made to us no later than 72 hours after discovery of the Issue and supported by relevant evidence such as photographs or confirmation of the conditions by the Host. We will determine whether an Issue has occurred by evaluating available evidence.

If a Host cancels a booking or another issue disrupts the Host Services booked, the Host will either receive no payout or will have their payout reduced by the amount of the refund to their Producer. In most circumstances we will attempt to confirm a Producer’s claim with their Host. Hosts can also dispute an Issue by contacting us.

This Policy applies to all bookings made on or after the Effective Date. When this Policy applies, it controls and takes precedence over the booking’s cancellation policy. Before submitting a claim, whenever feasible, the Producer must notify the Host and try to resolve the Issue directly with their Host. We may reduce the amount of any refund or adjust any rebooking assistance under this Policy to reflect any refund or other relief provided directly by a Host. As part of providing rebooking assistance we may, but are not obligated to, pay for or contribute to the cost of new Host Services. We may also provide Producers with the option of applying the value of a canceled booking to new Host Services, or of receiving credit, in lieu of getting a cash refund.

Where a Producer demonstrates that timely reporting of an Issue was not feasible, we may allow for late reporting of the Issue under this Policy. Issues that are caused by the Producer, co-Producers, or their Performers are not covered by this Policy. Submitting a fraudulent claim violates our Terms of Service and may result in account termination.

Our decisions under this Policy are binding, but do not affect other contractual or statutory rights that may be available. Any right that Producers or Hosts may have to initiate legal action remains unaffected. This Policy is not insurance and no premium has been paid by any Producer or Host. All rights and obligations under this Policy are personal to the booking Producer and Host of the booking and may not be transferred or assigned. Any changes to this Policy will be made in accordance with our Terms of Service. This Policy applies to both Host Cancellations and Event Cancellations.